Latest complaint against ARS from victim who had three of his vehicles towed without authorization:
On
Friday August 16, 2013 ARS towed three vehicles from the Cypress Pointe
apartment complex. It is fact that said vehicles were and are
registered, had and continue to have current inspection stickers, and
were and are covered with liability insurance to a known resident of the
complex. The day the vehicles were towed I was out of town and unable
to attend to the matter in person. However, I did call the towing
company but the lady who answered said she could only provide me with
the address the vehicles were taken to, the cost to retrieve my vehicles
and that they were towed for being "unauthorized". I asked repeatedly
to elaborate what she meant by "unauthorized" but she refused. Her claim
was that she could only provide me with limited information because she
works for the VSF. This is in spite of the fact that I called the phone
number for the towing company, that she answered
the phone as a representative of the towing company, and that the
towing company and VSF have the same physical address. The following day
Saturday, August 17, 2013 I was forced to pay the false debt as I did
not want to incur further charges. Again I asked what the reason for my
vehicles being towed was and the workers present responded with the same
answer "unauthorized" and threatened that if I returned the vehicles to
the property they would be towed again. Being that the apartment
offices are closed weekends I went in on Monday, August 19, 2013 to
confront the manager with this claim. He stated to me he did NOT call or
authorize for the vehicles to be taken. I asked him to call the towing
company and find out under what authority and more importantly for what
reason the vehicles were towed. They responded to him with the same
answer. I have gone to the police but they claim this is a civil matter
and they cannot get involved. The officer I spoke
with did however call the towing company to try and get answers but he
was also met with the same response, the cars were "unauthorized". They
did also claim that they had authorization from the apartment complex
manager. I have a letter signed by the community director stating
otherwise. Doing research I found that towing scams and malpractice by
these companies is quite common. I have read the occupations code for
towing and booting of unauthorized vehicles and I am 100% confident my
vehicles were towed illegally. It has also been made aware to me that
this company has broken the law before and has had fines levied against
them. It's apparent the owner and employees feel that they are above the
law and can at anytime steal vehicles and hold them for ransom.
The victim has since filed a complaint with the Texas Department of Licensing & Regulations.
Since Midland Police Department refuses to investigate and arrest those engaging in organized criminal activity, I have suggested the victim contact the local FBI office to pursue a Hobbs Act investigation of MPD.
