Another document that should be requested, is the non-consent tow fee schedule for towing company whom towed your vehicle to the storage facility. Again, some employees become outright nasty.
Next request, which they must provide, or face arrest, is provide the full printed name of the person whom authorized the towing of your vehicle, including their address, city, state, zip and phone number. Some companies will tell consumers they need a court order for that information as a scare tactic to avoid providing the required information.
All of these issues, occur in lots of vehicle storage facilities across Texas.
Should you encounter a rude, distasteful, or vulgar vehicle storage facility employee, you should file a complaint against them.
It's my hope that consumers contact me prior to going to the vehicle storage facility, so I may prepare them for what could occur.
It's best to remember when going to a vehicle storage facility, to record if possible everything that is said between you and employees of the storage facility, for future causes of action.
For information regarding your rights, visit TTC.