As I tell everyone who calls the 24 Towing Hotline about the importance of reporting tow companies and vehicle storage facilities to TDLR for their behavior, the proof of what happens when TDLR gets enough complaints, is a $14,800 fine.
Anytime Towing & Recovery has been screwing the citizens and many motorists that travel through Pharr, Texas for several years. Well TDLR slammed them with a huge fine for the following:
Respondent failed to have a vehicle available for release 24 hours a day when the facility accepted vehicles 24 hours a day; Respondent failed to clearly note the time of receipt of a call requesting release; Respondent failed to accept payment by electronic check, debit, card, or credit card; Respondent charged an additional fee for storage which is not authorized by law; Respondent failed to store records at the principal office; Respondent failed to notify consumer and service recipients of all required Department information; Respondent charged a notification fee when the vehicle was removed within 24 hours or before the notification was sent; Respondent charged a storage fee for more than one day when the vehicle remained at the facility for less than 12 hours; Respondent failed to have the person requesting release separately initial the notation.
As I always encourage, please keep filing complaints against tow companies, tow truck operators, vehicle storage facilities and vehicle storage facility employees with TDLR by filing a complaint online, so they can be held responsible for committing violations of State Law.
Anytime Towing & Recovery has been screwing the citizens and many motorists that travel through Pharr, Texas for several years. Well TDLR slammed them with a huge fine for the following:
Respondent failed to have a vehicle available for release 24 hours a day when the facility accepted vehicles 24 hours a day; Respondent failed to clearly note the time of receipt of a call requesting release; Respondent failed to accept payment by electronic check, debit, card, or credit card; Respondent charged an additional fee for storage which is not authorized by law; Respondent failed to store records at the principal office; Respondent failed to notify consumer and service recipients of all required Department information; Respondent charged a notification fee when the vehicle was removed within 24 hours or before the notification was sent; Respondent charged a storage fee for more than one day when the vehicle remained at the facility for less than 12 hours; Respondent failed to have the person requesting release separately initial the notation.
As I always encourage, please keep filing complaints against tow companies, tow truck operators, vehicle storage facilities and vehicle storage facility employees with TDLR by filing a complaint online, so they can be held responsible for committing violations of State Law.
