Tuesday, March 25, 2014

Mesquite Towing Service Fined $1500 by TDLR after a Consumer Complaint

Not a day goes by that a motorists calls about their experience with a tow company or vehicle storage facility, all of which are encouraged to file an online complaint with the Texas Department of Licensing & Regulations.  While some issues don't warrant a complaint, the majority of them do get the attention of TDLR who initiate an investigation, as in the case with Mesquite Towing Service.

One in particular, a vehicle owner while at Mesquite's storage facility recorded the entire episode which resulted in a complaint being filed, that was investigated, which resulted in a fine for the following:

"Respondent charged an impoundment fee but the written bill for services did not specify the exact services performed for that fee and the dates those services were performed; Respondent failed to make reasonable efforts necessary for the secure storage of the vehicle; Respondent failed to have sign posted at the VSF listing all the documents that may be presented to obtain possession of the vehicle".

Mesquite Towing Service is also a member of the Southwest Tow Operators, as is many tow companies and vehicle storage facilities who are being fined for violating the rules and regulations.